¿Quién utiliza este software?

Timely is business management software for service-based businesses such as clinics, consultants, beauty therapists, salons and spas.

Valoración media

579 reseñas
  • 5 / 5
    En general
  • 5 / 5
    Facilidad de uso
  • 5 / 5
    Atención al cliente
  • 4.5 / 5
  • 4.5 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
  • Pricing Details
    No contracts, start-up costs or cancellation fees.
  • Versión gratuita
  • Implementación
    Instalado: Mac
  • Formación
    En persona
    Seminarios web
  • Asistencia
    Todos los días a cualquier hora (atiende un representante)
    Horas laborables

Datos del proveedor

  • Timely
  • http://www.gettimely.com
  • Fundada en 2012

Información sobre este software

Everything You Need to Run Your Business - Salon And Spa appointment scheduling software. There are no contracts, start-up costs or cancellation fees. Create the best customer experience with online bookings, POS, follow-up reminders and more! Manage your schedule with automatic day sheets, staff management features and real-time financial reporting. Work from anywhere with Timely using any computer, iPad or mobile.

  • Appointment Management
  • Appointment Reminders
  • Appointment Scheduling
  • Automated Scheduling
  • Billing & Invoicing
  • Booth Rental
  • CRM
  • Calendar Management
  • Class Scheduling
  • Client Management
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Facility Scheduling
  • Financial Management
  • Gift Card Management
  • Group Scheduling
  • Inventory Management
  • Loyalty Program
  • Marketing Management
  • Meeting Room Booking
  • Membership Management
  • Multi-Location
  • Online Booking
  • Online Scheduling
  • Payment Processing
  • Payroll & Commissions
  • Point of Sale (POS)
  • Practice Management
  • Purchasing
  • Recurring Appointments
  • Reservations
  • Resource Scheduling
  • SOAP Notes
  • Tanning Management
  • Time & Expense Tracking
  • Training Management
  • Vendor Management

Últimas reseñas disponibles sobre Timely

Traducción realizada automáticamente. Mostrar la reseña original

Half baked, unfinished product at best.

En general
4 / 5
Facilidad de uso
2 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
3 / 5
Relación calidad-precio

Comentarios: Basic online booking functionality. It will work well for a single person operator looking for basic scheduling/tracking of appointments but if you've got a multi-staff setup, I'd avoid this software at all costs. It's unintuitive and full of half-baked features which should never have been released in their current state.

Puntos a favor: The support team is great and it looks good. The most basic functions work well. Beyond that, there are issues a plenty.

Puntos en contra: Far too many features are left unfinished resulting in something that doesn't work correctly. Every time something new is released I'm left somewhat shocked how basic functionality that could complete the feature is left out. Even something basic like not being able to make recurring appointments that have more than 1 service.
Limited to a total of 160 characters for SMS (it's 2017!!)
Sales Reports report incorrect/misleading figures.
No customer accounts. No loyalty system.
Can't create custom value gift vouchers on the fly (they all need to be preset amounts).
If you have more than one staff member, each staff performing different treatments/services, Timely isn't smart enough to look at both staff calendars and find a time where each service will fit back-to-back. Instead, it just throws up a very unclear message that could result in the client going elsewhere.
When pencilled-in appointments are turned on, no confirmation email is sent to the client until AFTER they have replied Y to their reminder SMS. This will generally be 24-48 hours prior to the appointment start time. If the clients books in weeks in advance, there is no notification informing them that the booking was even successful.
I could go on about the amount of half baked features but 1500 characters just isn't enough. Timely say they care about customer feedback but they really don't, and shutting down their User Voice forum recently is clear evidence of this. BE WARNED!

Traducción realizada automáticamente. Mostrar la reseña original

This is the closest to perfect I have found in scheduling software for hair salons.

En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
4 / 5
Relación calidad-precio

Puntos a favor: The absolute best part of this software, that sooooo many companies are missing, is the ability to set up your appointments for double-booking/power-booking/piggy-back appointments. Whatever you want to label the method of scheduling, it is a method that almost every single successful hair stylist uses so we can take an appointment during the time that hair color is processing. These guys also make it very relaxing if you plan to have more service providers in the future. You will not need to calculate a higher rate when the big day comes. That one is also a rare and beautiful gem in the world of salon software! The online booking widget and mini-website are customizable, look sharp and they optimized for mobile websites. It even works with WIX!They also have email campaigns, reminders via email and SMS/ text messages. You can decide at what time intervals your messages go out. This is super handy if you tend to goof up when rescheduling a client. The default is set for 10 minutes and I think it's perfect. If you accidentally put someone down 15 minutes later than intended and move it when you realize 3-4 minutes later, your customer will only get one notification. The correct one. Very cool!

Puntos en contra: There isn't anything that I "dislike" about the software. There are a couple of things that should be implemented that are a bit mind-boggling as to why they are not already. Such as tips... That is probably the most annoying thing I have found. You have to create a product named "Tip" and add it every time that your customer tips you, which is every single sale. It's not a huge problem when you are checking the customer out. The headache comes later when you are doing your accounting and you have to do separate calculations, rather than just sending it straight over to your accountant. The last booger is that the texts/SMS are not included in the plan price. You must purchase them separately. However, this could be a "pro" for those that don't want to use the SMS feature. Surely the price would be higher if they were included.