4.5 / 5 45 reseñas

¿Quién utiliza este software?

Our target market is customer-centric companies of all sizes looking to improve customer experiences through more personalized, data-driven customer interactions.

Valoración media

45 reseñas
  • 4.5 / 5
    En general
  • 4.5 / 5
    Facilidad de uso
  • 4 / 5
    Atención al cliente
  • 4.5 / 5
  • 4 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
  • Pricing Details
    Billed annually
  • Versión gratuita
  • Implementación
    Instalado: Mac
  • Formación
    En persona
    En directo en línea
    Seminarios web
  • Asistencia
    Todos los días a cualquier hora (atiende un representante)
    En línea

Datos del proveedor

  • Talkdesk
  • Fundada en 2011

Información sobre este software

Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers.

  • Alerts / Escalation
  • Appointment Management
  • Archiving
  • Auto Dialer
  • Automated Routing
  • Automatic Customer Notices
  • Blended Call Center
  • Call Center
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Sharing
  • Campaign Management
  • Collaboration
  • Complaint Monitoring
  • Contact Management
  • Content Management
  • Contract Management
  • Customer Database
  • Customer Engagement Center
  • Customer Experience Management
  • Distributed Call Recording
  • Document Management
  • Escalation Management
  • Event Triggered Recording
  • File Transfer
  • Goals / Quota Management
  • Help Desk
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Inbox / Queue Management
  • Instant Retrieval
  • Knowledge Base
  • Known Issue Management
  • Lead Management
  • Live Chat
  • MIS Reporting
  • Manual Dialer
  • Meeting Management
  • Multi-Part Conferencing
  • Multiple Scripts
  • On-Demand Recording
  • Open Database Design
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Phone Key Input
  • Predictive Dialer
  • Premise-Based Call Center
  • Presentation Management
  • Progressive Dialer
  • Proposal Management
  • Quality Management
  • Queue Manager
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Self Service Portal
  • Survey Management
  • Surveys & Feedback
  • Telemarketing Management
  • Territory Management
  • Text to Speech
  • Training Management
  • Trouble Ticketing
  • Video Call Recording
  • Virtual Call Center
  • VoIP
  • Voice & Data Integration
  • Voice Customization
  • Voice Mail
  • Work Order Management

Últimas reseñas disponibles sobre Talkdesk

Traducción realizada automáticamente. Mostrar la reseña original

Worst experience we had

En general
5 / 5
Facilidad de uso
1 / 5
Asistencia al cliente
1 / 5
Relación calidad-precio

Comentarios: I was really happy that i found a cloud sollution for our company with lots of integrations.
The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great.
Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number. After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money. This is totally unacceptable! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem.
Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services.

Puntos a favor: Nice app, nice design, easy to use, good quality of sound.

Puntos en contra: Support and Billing needs to much time to reply. The billing system is not transparent at all. You cannot see the cost of each call in your dashboard. You never know when you will be overcharged. Nobody cares about you after you have signed the contract. They are interested only in your money.

Traducción realizada automáticamente. Mostrar la reseña original

Fairly innovative company, not perfect but who is

En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
3 / 5
Asistencia al cliente
Relación calidad-precio

Puntos a favor: We've been with Talkdesk for over 2 years, and in that time they've proven to be hungry for the market, very innovative and collaborative. The product is fairly robust and there are releases fairly often for improvements, minimal downtime and a nice UI/interface. The sentiment reporting is invaluable and you often don't have to reach out to support since their knowledge base is ridiculously thorough.

Puntos en contra: We definitely noticed with the departure of our first CSM and transition to another, our rose colored glasses started to come off. Talkdesk suffered some serious outages later in 2017 (though they did their best to make it right after the fact). There are some seemingly obvious improvements that could be made to the product that they have so far de-prioritized over those shiny "innovative" features. Reporting more often than not requires exporting CSVs in order to truly dig into the data, and when you do have to contact support you'll always get a canned response, have to clarify and emphasize again, *then* the agent starts to answer your question.