¿Quién utiliza este software?

Call centers, market research agencies and sales departments in need to increase performance of their outbound campaigns.

Valoración media

18 reseñas
  • 5 / 5
    En general
  • 5 / 5
    Facilidad de uso
  • 5 / 5
    Atención al cliente
  • 4.5 / 5
  • 5 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
  • Pricing Details
    Plans priced per user / month. Exclusive of connection costs.
  • Versión gratuita
  • Implementación
    Instalado: Mac
  • Formación
    En persona
    En directo en línea
    Seminarios web
  • Asistencia
    Todos los días a cualquier hora (atiende un representante)
    En línea

Datos del proveedor

  • CrazyCall
  • http://www.crazycall.com/
  • Fundada en 2014

Información sobre este software

Cloud Telephony for Call Centers & Sales Professionals that's accessible right within your browser, without any installation or complex billing. All it takes is for you to pick a number and start calling prospects! It allows you to organize and manage sales, control the quality of their calls, reduce costs, integrate and automate telesales campaigns. CrazyCall is also an easy to use sales enablement platform that increases cold-call ROI and helps with website conversions.

  • Archiving
  • Auto Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Sharing
  • Caller Identification
  • Campaign Management
  • Contact Management
  • Conversion Tracking
  • Customer Engagement Center
  • Distributed Call Recording
  • Employee Directory
  • Escalation Management
  • Event Triggered Recording
  • File Transfer
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Instant Retrieval
  • Keyword Tracking
  • Knowledge Base
  • Lead Management
  • Live Chat
  • MIS Reporting
  • Manual Dialer
  • Mobile Access
  • Multi-Part Conferencing
  • On-Demand Recording
  • Open Database Design
  • Outbound Call Center
  • Outbound Reporting
  • Power Dialer
  • Predictive Dialer
  • Premise-Based Call Center
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Surveys
  • Telemarketing Management
  • Video Call Recording
  • Virtual Call Center
  • VoIP
  • Voice & Data Integration
  • Web Conferencing

Últimas reseñas disponibles sobre CrazyCall

Traducción realizada automáticamente. Mostrar la reseña original

Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to become absolutely top-notch

En general
4 / 5
Facilidad de uso
3 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio

Comentarios: We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales & surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team.
The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests.
If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys

Puntos a favor: Easy to administer at all levels, general settings, users and campaigns
Flexible scripting tool
Very good sound quality
Exceptional customer service
Team very responsive to customer requests
Integrated email functionality

Puntos en contra: Inbound functionality not yet developed
No custom report building capabilities
SMS/social media not integrated

Traducción realizada automáticamente. Mostrar la reseña original

Best inteligent for yours call center

En general
5 / 5
Facilidad de uso
5 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio

Comentarios: I had pleasure to work with Crazy Call for over one year. Application is fast growing giving the users all functions that they need and are wondering about. Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance. CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal. CrazyCall support is taking very good care about customers so every ticket is fixed in blazing time with highest customer service rate. I would never change this soft for any else.

Puntos a favor: Complete solution that could rise your sales team performance
Still growing and adding great functions
Best customer service ever