4 / 5 20 reseñas

¿Quién utiliza este software?

Nonprofit organizations that are looking for a better way to manage volunteers, volunteer events, and volunteer information.

Valoración media

20 reseñas
  • 4 / 5
    En general
  • 4 / 5
    Facilidad de uso
  • 4.5 / 5
    Atención al cliente
  • 4 / 5
  • 3.5 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
  • Versión gratuita
  • Implementación
    Instalado: Mac
  • Formación
    En persona
    En directo en línea
    Seminarios web
  • Asistencia
    Todos los días a cualquier hora (atiende un representante)
    Horas laborables

Datos del proveedor

  • Carr Engineering
  • http://www.volunteerhub.com
  • Fundada en 1996

Información sobre este software

Since 1996, VolunteerHub has helped nonprofits get more from their volunteers. In fact, our software has been used to manage over 5 billion hours. When you stop and consider that each volunteer hour contributes over $22 in value to your organization, using a volunteer management software like VolunteerHub can really add up!

  • Attendance Management
  • Calendar Management
  • Event Management
  • Group Management
  • Member Directory
  • Membership Management
  • Recognition Management
  • Registration Management
  • Scheduling
  • Self Service Portal
  • Training Management
  • Volunteer Profiles

Últimas reseñas disponibles sobre VolunteerHub

Traducción realizada automáticamente. Mostrar la reseña original

Stop Letting the Tail Wag the Dog and Use VolunteerHub

En general
4 / 5
Facilidad de uso
4 / 5
Asistencia al cliente
Relación calidad-precio

Comentarios: Before VolunteerHub, each call or email that came in from interested volunteers was receiving a personal response. Then I liken the next step to "pin the tail on the donkey", because you would tell them of opportunities guessing at which ones would be a good match. Time intensive, and not highly effective. Since VH, here's an actual example-
Volunteer A calls and wants to do X. We don't really have a need for X. In the past we would either have to try to accommodate, or cut the volunteer loose.
Now that we have VolunteerHub, Volunteer A calls in and is immediately directed to a list of current opportunities on the website. While X is not listed, Volunteer A found 4 other opportunities that he did like, and signed himself up to meet our actual need!
We also use Blackbaud products and like the intentional product integration.
We are a very complex organization, setting up multiple programs and sites. The software allows for this complexity all within the same database.
We like the live support vs some of the competitors that require you to just read posts or email in for help.
Lack of enough training time, and training seemed a little too flexible. "What do you need to know?" I don't know what I don't know. By the end of our given hours we hadn't covered some of the basic uses of the system. They have provided phone support, but reporting and exporting to me should certainly be covered during training.
Everything is logged as an event. If you choose to automatically credit hours to volunteers, a simple 3 day drive would credit a volunteer with 72 hours, which skews reporting. We're getting to where we can't manually go in to fix these. Or tasks that could be done anytime- short of putting that in the description, it¿s confusing to volunteers.
We have events with shifts of volunteers for child care. We'd like to have the ability to click on multiple groups/events and email all those volunteers one message. At this point, that is not easily done.
We understand that continual product plans are underway, and any time we provide feedback on what we need, it is sent to development, so they are aware of the need for future roll outs. There may be a few cons, but we are pushing this product to the max. The freedom of posting our volunteer opportunities and allowing our volunteers to customize their experience based on what they want to do has taken our volunteer program to the next level.

Traducción realizada automáticamente. Mostrar la reseña original

VolunteerHub - customizable enough, with lots of usable features

En general
3.5 / 5
Facilidad de uso
3.5 / 5
Características y funcionalidad
4.5 / 5
Asistencia al cliente
Relación calidad-precio

Puntos a favor: I like that our users can choose to view the opportunities in different formats (date, calendar, or grid) and can skip to a certain date in the future. I like that we can create a one-page user form, so our users can see all the information they're asked to provide before beginning to input information into the form. As an administrator, I like that we can choose which fields are optional and which are mandatory, that we can create template events that repeat themselves (we just change the date), and that we can embed hyperlinks within the event descriptions to navigate users back to our website. I like that we can reserve events for a group and give the group leader a join code, and then the group members can reserve spots within that group reservation, while general users can reserve the remaining opportunities outside of the group reservation. Once the event fills, it will say "full" if users claimed the spaces, or "reserved" if we the administrators reserve the spots for groups on their behalf.

Puntos en contra: It would be neat if VolunteerHub appeared to be seamlessly embedded into our website, so that it used our URL, instead of VolunteerHub's URL.