4.5 / 5 7 reseñas

¿Quién utiliza este software?

Volunteer managers in government, non-profit, collegiate, medical, corporate and K-12 markets.

Valoración media

7 reseñas
  • 4.5 / 5
    En general
  • 4 / 5
    Facilidad de uso
  • 5 / 5
    Atención al cliente
  • Características
  • Relación calidad-precio

Detalles del producto

  • Precio de partida
  • Pricing Details
    You choose how much configuration / cost.
  • Versión gratuita
  • Implementación
    Instalado: Mac
    Instalado: Windows
  • Formación
    En persona
    En directo en línea
    Seminarios web
  • Asistencia
    Todos los días a cualquier hora (atiende un representante)
    Horas laborables
    En línea

Datos del proveedor

  • Samaritan Technologies
  • Fundada en 1997

Información sobre este software

Independently Rated #1 (see link below). Volunteer, donor, client, affiliate and group management system with built-in LIVE criminal background checking, reference checking, e-campaign support, survey tools and much more. Multiple pricing packages allow YOU to build the package that works best for your needs and budget. No other software can be integrated with your website & external systems. We comply with ADA, HIPAA and FISMA. Used by the Smithsonian and the states of VA, CA, TX, MD, NV.

  • Attendance Management
  • Calendar Management
  • Event Management
  • Group Management
  • Member Directory
  • Membership Management
  • Recognition Management
  • Registration Management
  • Scheduling
  • Self Service Portal
  • Training Management
  • Volunteer Profiles

Últimas reseñas disponibles sobre eCoordinator

Traducción realizada automáticamente. Mostrar la reseña original

AOC Samaritan Review

En general
4 / 5
Facilidad de uso
4 / 5
Asistencia al cliente
Relación calidad-precio

Comentarios: Our situation was a bit unique, in the sense that we really only needed volunteers for one particular weekend in January. We had set up the system in June, so I had many months to learn the system. I had basic training when we first set it up, but because this was my first time being in a volunteer coordinator role, I had no clue about anything. It was more of a learn as I go situation. I think overall the volunteers were satisfied - more than not, when troubles were faced, it was user error. Some other issues the volunteers faced were also part of me not knowing everything about the system, so those issues are on me. I can say that from both my perspective and the volunteers, the whole "refer" vs "place" process was a bit complicated. To me, it just felt unnecessary. I know there were many ways to use this, so maybe I just did not go about it correctly, but I would have shifts that let volunteers sign up over the capacity (say the shift only needed 25, but 30 referred themselves) so then I had to go through and place 25 of them, and notify the other 5 that even though they signed up for it, they are not scheduled. I did appreciate the amazing customer. As mentioned, I was learning as I went along, which meant a lot of issues/questions came up in crunch time, so having Satina was great. She was able to quickly jump on a GoToMeeting with me, and show me in 2 minutes something I struggled figuring out. I would recommend building a section in the "Help" area with frequently asked questions. There were many times I would have a very quick question, and could not figure it out and/or could not find the answer online, and had to email in to support about it. As quick as support was, it seemed like a nuisance to wait around for this answer, when it easily could have been available elsewhere - FAQ section or a live chat. I really did appreciate everything Samaritan did for me - having the system and support really made my life a lot easier. I had never done volunteer coordination before, nor did I have anyone helping me in our office - I was solely on my own, so having the support was clutch. I had chosen the system above others because of the ability to have the background checks included, at a great rate, and also because I had researched systems and believed Samaritan was the best to go with. Looking back, I would make the same choice again.

Traducción realizada automáticamente. Mostrar la reseña original

Samaritan is a powerful management tool, client-friendly ¿ meeting our needs at every turn.

En general
4 / 5
Facilidad de uso
5 / 5
Asistencia al cliente
Relación calidad-precio

Comentarios: We have used Samaritan for about 5yrs; after a disappointing first attempt with another web-based program. Samaritan meets our management, reporting, and communication needs. We began with Samaritan when we consisted of three hospitals - and recently provided us with a seamless transition to add five additional hospitals who utilized two different management systems.
Samaritan provides user-friendly hours reporting, profile management and scheduling for the volunteer. For staff, it provides control of web content, customized application, automatic reference requests, user-friendly data retrieval, and versatile email ¿ including automations. Reports can be generated on any/all data fields in both pdf and txt format for export into spreadsheets. These are just a few of the many features.
Like any program or system there is a learning curve. A basic knowledge of Excel is helpful but not necessary. Our only issue with the system has been some of the characteristics of the calendar ¿ however, Samaritan listens to client feedback and is currently surveying for input on what users would like to see changed/added. The staff is very attentive and responsive to our requests for assistance. We have highly recommended Samaritan to others who have contacted us regarding our experience.